In order to use the services of a QC Terme voucher, it must be delivered by the user to the reception of the chosen facility at the time of use of the services it contains.
The service will be provided only after the presentation of the voucher and according to availability.
It is therefore necessary to follow the rules on reservations where applicable.
For further details on the days and hours of opening and regulations in force in the structure, please refer to qcterme.com for the specific section Timetables and Prices available online for each of the QC Terme Centres.
Unless otherwise expressly stated or written on the vouchers, both virtual and ordinary, they are valid for one year, except for possible extensions, starting from the date of issue, after which the right to use the services will permanently expire.
No refund is due for unused services.
In case of more than one service included in the same voucher these must be used on the same day.
To allow you to plan your wellness day with complete peace of mind, we have extended the duration of all QC Pass vouchers issued after 24 February 2019 (admissions, stays and massages) to 2 years from the date of issue, free of charge. The extension has been automatically applied to all active vouchers, therefore not expired or already used.
In the case of vouchers issued before 24 February 2019 and still valid on 24 February 2020, because they were extended for a fee, we extended the duration to 2 years from the date of issue free of charge, in addition to the extension period already purchased.
For more information about voucher extension click here.