Access Regulation

Use of the wellness centers is subject to acceptance of and compliance with the following conditions; by purchasing an entrance pass and/or subscription pass you accept that:

Use of the wellness centre is not permitted for: pregnant women; those who have or have previously had cardiac, blood pressure, respiratory, or recent post-traumatic disorders; those who have recently had surgery; those who are affected by other similar conditions;

The use of saunas and steam baths is contraindicated for those who: have heart disease, circulatory disorders, hypotension, varicose veins in the lower limbs, yeast infections, fever, or renal failure; are pregnant or menstruating; have any kind of inflammation, open or healing wounds, or acute or chronic respiratory failure; are under the influence of alcohol;

Children under the age of 14 are not permitted to enter the facilities;

The Management reserves the right to refuse entry to any person exhibiting respiratory problems and a basal body temperature higher that 37 degrees. For this reason, guests may be required to have their temperature taken when checking in;

Please respect the maximum occupancy limits shown on signs and notices when using our facilities;

Passes are single-use only. It is not possible to leave the building and gain readmission using the same pass;

Swimming costumes and non-slip slippers must be worn in the facilities’ corridors and the external areas, and care should be taken when moving around. Please do not wear slippers in the practices or pools, or in the saunas and steam baths;

Bathrobes and towels must not be left on the loungers unattended;

Locker key wristbands must be kept worn on the wrist;

Showers must be taken before entering the wellness facilities;

Voice volume and behaviour must be kept suitable for an environment of complete relaxation;

Smoking and the use of mobile phones are forbidden throughout the facilities;

Diving is forbidden; please use the handrails and steps provided to access the pools;

Towels must be used inside the saunas;

Staying in one area for more than 3 hours isn’t recommended. In case of illness, activate the alarms located inside the facilities;

When using the wellness practices, it is advisable not to exceed the recommended staying times indicated in the information given in the centre;

Food and drinks may not be consumed in the wellness areas;

Take care of glasses, avoiding contact with certain products (e.g. mud, scrubs), in order to avoid scratching or damaging the lenses;

Use of the safes inside the lockers is recommended. Check that you haven’t left any personal items behind before leaving the facilities;

When leaving, towels and slippers must be deposited at the appropriate windows;

Subscription passes: if passes are lost, so are any admissions left on the pass. Passes are valid for 2 years from their issue date;

Pools and wellness practices must be vacated 30 minutes before closing time;

The Management is not liable for any theft, loss, or damage of personal and/or valuable items that are not left in the safes located in each locker;

The Management reserves the right to remove, at any time, anyone who does not comply with the facilities’ rules and conditions of use.