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Terms and conditions

Terms and conditions

These terms and conditions refer to the acquisition of services, performed remotely via computer network at, a site belonging to QC Terme srl. Each purchase transaction will be governed by the provisions of Decree no. 185/99 and, as regards the protection of confidentiality, it will be submitted to the rules of Law no. 675/96 and further amends. Acceptance of the terms of sale. The customer,  by submitting an electronic confirmation of the purchase order, unconditionally accepts and agrees to comply with the general conditions and payment conditions transcribed below in the dealings with QC Terme, declaring to have read and accepted all the information presented to him under the legal terms mentioned above.

1. Customer Commitments
The present General Conditions of Sale must be examined online by the visiting customers of
before confirming any purchases. The submission of the confirmation order implies therefore the full knowledge of the General Conditions of Sale and their full acceptance. The customer agrees and undertakes, once the online purchase process is concluded, to print out and keep these General Conditions of Sale, already examined and accepted during the purchase process, in order to fully satisfy the conditions referred to in the articles 3 and 4 of the Legislative Decree no. 185/1999.

2. Completion of the agreement

The quoted prices are gross including VAT. The order is a contractual offer that QC Terme Srl may or may not accept. The contract is concluded with the provision of the service. Before submitting the order, please ensure that the amount payable for the services ordered is correct.

3. Supply
An email is sent to the client with a summary of the services requested via the website to the email address provided at the moment of purchase. Virtual shipping - For the services for which the customer has chosen the virtual shipping option, a voucher will be sent to the address or addresses indicated by the customer. Physical delivery - For products and vouchers for which the customer has chosen an option of physical delivery, these will be sent by mail or courier to the address or the addresses indicated by the customer. In this case shipping charges may apply as indicated on the transaction act, or during the selection of shipment delivery. Use and validity of vouchers - To benefit from the services of a voucher this must be presented by the user at the reception desk of the chosen location at the time of use of the services therein contained.
Unless otherwise explicitly printed or written on the voucher itself, both virtual and ordinary vouchers have a validity of 24 months from the date of issue: once expired, the right to claim the services thereon indicated terminates. No refund is due for unused services. In the case of QC Terme Passes or other denominations concerning cash vouchers, these will be accepted at any of the QC Terme centres for the purchase of goods and services provided by the facilities at the applicable rates on the date of use, within one year from the date of issue.

4. Terms of payment
Payments shall be made immediately after the order of service and prior to its delivery.

5. Cancellation and refunds

In the event of cancellations and / or modifications by the user due to force majeure, it is compulsory to communicate the cancellation of the appointment at least 24 hours before the treatment, otherwise the voucher becomes invalid.

6. Information and complaints
For any clarification or complaint, QC Terme can be contacted by email at the following address: [email protected]

7. Miscellaneous
This agreement shall be governed by Italian law. The court of jurisdiction is Aosta. Under article 1341 of the Civil Code, the buyer hereby accepts the terms referred to in paragraphs 1, 2, 3, 4, 5,6 and 7 of the present document.